PRIVACY POLICY

Pure Cosmetics Med Spa
Raleigh & Wilmington, North Carolina
Last Updated: 11/20/2025

1. Information We Collect

We collect information you provide when you:

• Book appointments online or by phone
• Sign up for marketing communications
• Create an account on our website
• Complete intake forms or consultations
• Make purchases

Information collected includes:

• Name, email address, phone number, mailing address
• Date of birth and age
• Payment information
• Medical history and treatment information
• Communication preferences

2. How We Use Your Information

Appointment Management:

• Sending appointment confirmations, reminders, and follow-ups via email and SMS
• Providing treatment information and aftercare instructions
• Processing payments and maintaining service records

Marketing Communications (With Your Consent):

• Sending promotional emails about services, products, and special offers
• Sending text messages about promotions, new treatments, and exclusive deals
• Sharing updates about our Raleigh and Wilmington locations

Business Operations:

• Improving our services and customer experience
• Complying with legal and regulatory requirements
• Preventing fraud and maintaining security

3. Text Message (SMS) Marketing

When you opt in to receive text messages:

• Frequency: You may receive up to 4-6 messages per month
• Message & Data Rates: Standard message and data rates may apply
• Opt-Out: Text STOP to unsubscribe at any time to unsubscribe

By opting in, you consent to receive automated marketing text messages. Consent is not a condition of purchase.

4. Email Marketing

When you opt in to receive emails:

• We’ll send newsletters, promotions, and service updates
• Every email includes an unsubscribe link
• You can opt out at any time without affecting your ability to book services

5. Appointment Confirmations & Reminders

We send appointment-related communications to:

• Confirm your scheduled appointments
• Remind you of upcoming appointments (typically 24-48 hours in advance)
• Send post-treatment follow-up information

These transactional messages are separate from marketing and are sent to all clients to ensure proper care.

6. HIPAA Compliance

Pure Cosmetics is committed to protecting your protected health information (PHI) in accordance with HIPAA regulations. Your medical history and treatment information:

• Is kept confidential and secure
• Is only shared with authorized staff involved in your care
• Will not be used for marketing without separate authorization
• Is stored securely with appropriate safeguards

7. Information Sharing

We DO NOT sell your personal information. We may share information with:

• Service providers (payment processors, appointment systems) under confidentiality agreements
• Legal authorities when required by law
• Medical professionals involved in your treatment (with your consent)

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information (subject to legal requirements)
• Opt out of marketing communications at any time
• Restrict how we use your information

To exercise these rights, contact us at:

• Email: info@purecosmeticsnc.com
• Phone: 866-691-4427 or 910-232-2835
• Mail: refer to footer for each respective location

9. Data Security

We use industry-standard security measures including:

• Encrypted data transmission (SSL)
• Secure servers and password protection
• Limited staff access to personal information
• Regular security audits

10. Cookies & Website Tracking

Our website uses cookies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience

You can disable cookies in your browser settings.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

12. North Carolina Residents

North Carolina residents have specific privacy rights under state law. Contact us for more information.

13. Changes to This Policy

We may update this policy periodically. Changes will be posted on our website with the updated date.

14. Contact Us

Pure Cosmetics Med Spa
Email: info@purecosmeticsnc.com