An Update on COVID-19

 Governor Cooper has officially released our long-awaited reopening date, and our staff is working as efficiently as possible to answer all of your questions.
Our staff will be working diligently to reach out to everyone and get prepared to see you in office! We want to make sure we have all the proper safety precautions for our staff and patients in place.

Due to the overwhelming demand and volume of patients calling to reschedule, we ask that if you would like to be scheduled for an appointment, please text your full name, phone number and office location (Raleigh or Wilmington) to 919-736-6419, with what service you are interested in booking.

If you have already messaged or left a voicemail, please know that our staff is working as quickly as possible to reschedule your appointments. We have additional guidelines for the safety of our staff and our patients, and will be review them with you when we reach out to book.

We sincerely thank you so much for your continued support throughout these difficult times. We really appreciate the strength of our patients and look forward to seeing you soon. As your trusted medical office, we are committed to protecting the safety of our patients, community and staff, while maintaining the highest level of service and care.

As we prepare to reopen, we wanted to inform you of some of the safety protocols in place for your next appointment:

• Please note that all patients are required to wear a cloth facial mask covering to their appointment, to be worn in all common areas throughout the practice.
• Patients are subject to a non-contact, forehead thermometer reading in order to ensure the patient does not have a fever (100.4°F or higher as set forth by the CDC). If the patient has a fever, they will be required to reschedule at least 14 days out.
• To limit the number of people in office, we are by appointment only and all patients are required to come to their appointment alone. Any additional members of your party will be asked to stay in the car, or your appointment will be rescheduled.
• All common and waiting areas will be fitted with additional social distancing markers, sani-wipes and hand sanitizer.
• Additional disinfecting protocols have been set in place to routinely sanitize these areas.
• All staff members are being screened daily in order to be in compliance with guidelines.
• All CDC and NC DHHS protocols are being met or exceeded to be in compliance with the safety of our guests and community.
• We will be scheduling virtual visits and TeleMed visits when possible. Instructions on how to proceed will be given when scheduling your appointment.

Additionally, please be prepared to answer the following screening questions at time of your appointment:

1. Do you have a new fever (100.4 F or higher)?
2. Do you have a cough, shortness of breath, or a sore throat that you cannot attribute to another health condition?
3. Do you have any new muscle aches that you cannot attribute to another health condition and that were not caused by a specific activity (such as physical exercise)?
4. Have you been in contact with anyone who has tested positive for COVID-19 in the last 14 days?

If you answer to yes to the above, you will be required to reschedule your appointment a minimum of 14 days out.

Again, thank you to our wonderful Pure family for your continued support, patience and understanding. We will make sure every person is reached out to! We are excited to see you soon!